Course curriculum

  • 1

    About Workforce Management

    • Welcome

    • Download Slides

    • About Workforce Management

    • Real Life Scenario

    • About The Workforce Pro

  • 2

    Planning Phase

    • Forecasting Concepts

    • Forecasting Workload

    • Capacity Planning (Estimating Headcount): Calculating full time equivalents (FTE)

    • Capacity Planning (Shrinkage)

    • Scheduling Concepts

  • 3

    Analysis Phase

    • Tracking

    • Reporting & Analysis

    • Summary